“He or she must be successful in economic terms, but always within an ethical framework. Whether his or her constituency is a corporation and its shareholders or the customers in a small and privately held business, his or her first responsibility is to serve that constituency.” FirstsTermResponsibilityEconomySuccessfulEconomicCustomersCorporationsBeing SuccessfulEthicalFrameworkShareholders Author:Lee R. Raymond
“In the Internet world, both ends essentially pay for access to the Internet system, and so the providers of access get compensated by the users at each end. My big concern is that suddenly access providers want to step in the middle and create a toll road to limit customers' ability to get access to services of their choice even though they have paid for access to the network in the first place.” WorldWantFirstsEndsBigsChoicesAbilityPayStepsMiddleInternetLimitsConcernPaidCustomersAccessUsersTollsProviders Author:Vinton Cerf
“You never get a second chance to make a first impression.” InspirationalFirstsChanceBasketballEducationalCustomersImpressionSecond ChanceFirst ImpressionInspirational Customer ServiceGood First Impression Author:Will Rogers
“Somebody once told me, ‘Manage the top line, and the bottom line will follow.’ What's the top line? It's things like, why are we doing this in the first place? What's our strategy? What are customers saying? How responsive are we? Do we have the best products and the best people? Those are the kind of questions you have to focus on.” PeopleFirstsKindLinesFocusProductsStrategyBottomCustomersManageBottom Line Book:Motivating Thoughts of Steve Jobs Source: Motivating Thoughts of Steve Jobs