“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.” IfsCountryJobsMovingSpeakUnderstandingLevelsQualitySupportGrowingTrumpSpeechUnderstoodIndiaDifficultyChinaCustomersNativeFrustrationSurprisingIntoleranceRepresentativesOther CountriesAccentsExceptionalEnglish SpeakingChina And India Author:Bob Hayes
“It struck me that Steve Jobs, known to be such a brilliant speaker, had a very difficult time explaining things when he was younger. He was describing technology that didn't exist. He had MIT engineers, and he was trying to tell them what he wanted; but there were no terms for what he wanted yet. I think a lot of his early frustration was trying to quickly get his vision to the finish line.” ThinkingTryingWantedJobsDifficultTermLinesKnownVisionTechnologyBrilliantFrustrationSpeakersEngineersExplainingDifficult TimesDescribingFinish LineMitExplaining Things Author:Joshua Michael Stern