“There's always been a belief that Microsoft would respond punitively if you did something they didn't like. You were afraid of Microsoft's reaction, .. That belief has been pretty much destroyed. Vendors, clients and customers feel pretty much free do whatever they have to do in their Microsoft relationship.” IfsFeelsHas BeensBeliefLike YouCustomersReactionsDestroyedClientsMicrosoftVendors Author:Rob Enderle
“Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.” PeopleGivingShowsValuesAsksAchieveAdviceLike YouTrainingCustomersSalesmanSales PeopleGood Customer Service Author:John Caudwell
“By a network I don't necessarily mean your customers or clients. I mean a network of people who know you, like you, and trust you. They might never buy a thing from you, but they've always got you in the backs of their minds. They're people who are personally invested in seeing you succeed... They're your army of personal walking ambassadors.” PeopleKnowsMindMeanMightSeeingLike YouWalkingSucceedArmyCustomersClientsAmbassadors Author:Bob Burg
“The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.” JobsWrittenLike YouEnglandCustomersSarcasticFedsDepressingScreenplaysWaiterFed UpWaitressSurly Author:Ricky Gervais
“If you don't genuinely like your customers, chances are they won't buy.” IfsInspirationalChanceLike YouEducationalCustomersChances AreWell DoneInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceBest ServiceService ExcellenceService BusinessCall Center Author:Thomas Watson
“You wanna hurt me? Go right ahead if it makes you feel any better. I'm an easy target. Yeah, you're right. I talk too much. I also listen too much. I could be a cold-hearted cynic like you, but I don't like to hurt people's feelings. Well, you think what you want about me. I'm not changing. I like me. My wife likes me. My customers like me. 'Cause I'm the real article. What you see is what you get.” PeopleIfsThinkingWantFeelsWellsRealFeelingsCausesEasyHurtToo MuchWifeLike YouColdYeahCustomersMy WifeWhat You WantLikesLike MeTargetArticlesHeartedAutomobileHurt MeCynicYou Hurt MeCold Hearted Author:John Candy
“Never Get Into An Argument With A Customer. If You Win The Argument You Will Almost Invariably Lose The Sale. And I Don't Like Your Chances For A Sale If You Lose The Argument Either.” IfsWinningLosesChanceLike YouArgumentCustomers Author:David Foreman
“The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.” PoorQualityLike YouCostCustomersPoor Quality Author:W. Edwards Deming