“Shortcuts don’t work because by nature they show you don’t really care about the customer’s needs more than your own. Manipulating a customer into action is no different from manipulating a friend to get your way. True emotional generosity combines action and intention to create lasting connection.” TrustExpertConsultantAlan PhilipsAge Of IdeasEmotional GenerosityMichael Bonadies Book:The Age of Ideas: Unlock Your Creative Potential Source: The Age of Ideas: Unlock Your Creative Potential
“Emotional generosity is when an individual or organization combines empathy—the willingness to feel, understand, and share another person’s experiences and emotions—and sacrifice, surren- dering something you need or desire so that someone else can have it. The result of combining these two attributes is trust: the belief that someone or something is good, honest, and reliable. And when someone trusts you, they’re willing to emotionally connect with you. That connection, that bond, is invaluable, both in personal relationships and organizational loyalty and growth. When people feel trust and connection, they allow themselves to be taken on a journey, and that’s what makes it possible to create something truly special.” ExperienceMarketingExecutionBrandingExpertConsultantAlan PhilipsEmotional GenerosityMichael Bonadies Book:The Age of Ideas: Unlock Your Creative Potential Source: The Age of Ideas: Unlock Your Creative Potential
“It was at that point I fully appreciated Michael’s generous spirit, his lack of selfish motives. By giving himself to people like me, he gives himself the greatest gift imaginable: Michael fills his world with an energy and fulfillment that will sustain him well beyond his ability to contribute.” CreativityMarketingExpertBrandConsultantAlan PhilipsMichael BonadiesFood And Beverage Author:Alan Philips