“I love simple food. I like to serve the entire animal, not only because it somehow provokes a customer to think about it, but also because to honor of the animal that has been killed for us to eat, you have to eat the whole thing. It would be silly to just eat the chops and throw everything else away.” ThinkingHas BeensWholeWould BeSimpleAnimalFoodHonorCustomersSillyProvokingBeing SillySimple Food Author:Mario Batali
“Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.” ShouldWholeExtraordinaryMarketingCustomersFirmCentsExpandingEndeavour Book:The 80/20 Principle Source: The 80/20 Principle
“What have the masses been clamoring for? Jobs and welfare, and they got 'em. They've also got unions and managements like two armies converting the whole economy into a battleground with the customers as victims, except that the victims are also in the army. They think in battle terms by day and like customers at night.” ThinkingTwoWholeWisdomJobsNightPoliticsTermEconomyBattleMassArmyManagementVictimUnionsCustomersWelfareLiberalismEmsConvertingBattleground Author:Louis O. Kelso