“A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.” FunnyMillionsPhonesEducationalCustomersBrandsRespondingCustomer ExperienceNot Responding Author:Dave Kerpen
“It's important to think of every customer as an online celebrity with followers, friends, & above all influence” ThinkingImportantInfluenceCustomersOnlineFollowers Author:Dave Kerpen
