“When leaders behave consistently with the expectations of customers, they are doing things inside their organization that deliver value outside.” ValuesLeaderExpectationsOrganizationCustomersBehaveConsistently Author:Dave Ulrich
“When I think of organizations, I think of the capabilities an organization has more than its morphology or structure. The ability of an organization to have a shared purpose and the ability for employees to be productive are critical capabilities for most organizations today.” ThinkingTodayPurposeAbilityOrganizationStructureCriticalEmployeeProductiveCapabilityMorphology Author:Dave Ulrich
