“Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!” MeanPoorExampleCommunicationSettingSettingsGood ExamplesMeans Of CommunicationSetting A Good Example Author:Jan Carlzon
“Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.” MeanQualityOne ThingPercentExcellenceStrive Author:Jan Carlzon
