“If you're not serving the customer, your job is to be serving someone who is.” IfsInspirationalJobsBusinessSatisfactionEducationalCustomersLoyaltyServingClientsCustomer ExperienceCustomer SatisfactionCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceBest ServiceGreat Customer ServiceLoyal CustomersLoyalty In BusinessJob SatisfactionExperience In Business Author:Jan Carlzon
“If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.” IfsCareSufferingFaultsEducationalCustomersAnything GoesWhose Fault It Is Author:Jan Carlzon
“Do not fear adversity. Remember, a kite rises against the wind rather than with it. People are not willing to take risks when they feel afraid or threatened. But if you manage people by love-that is, if you show them respect and trust-they start to perform up to their real capabilities.” PeopleIfsFeelsRealShowsRememberLearningRiskTeachingWillingWindAdversityManageCapabilityThreatenedKitesDo Not FearTrust And RespectRise Against Author:Jan Carlzon
