“You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.” InspirationalLittlesOne ThingEducationalCustomersLittle ThingsGreat Customer Service Author:Jan Carlzon
“If you're not serving the customer, your job is to be serving someone who is.” IfsInspirationalJobsBusinessSatisfactionEducationalCustomersLoyaltyServingClientsCustomer ExperienceCustomer SatisfactionCustomer LoyaltyInspirational Customer ServiceInspiring Customer ServiceInspirational ServiceBest ServiceGreat Customer ServiceLoyal CustomersLoyalty In BusinessJob SatisfactionExperience In Business Author:Jan Carlzon
“If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.” IfsCareSufferingFaultsEducationalCustomersAnything GoesWhose Fault It Is Author:Jan Carlzon
