“You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.” InspirationalLittlesOne ThingEducationalCustomersLittle ThingsGreat Customer Service Author:Jan Carlzon
“Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.” MeanQualityOne ThingPercentExcellenceStrive Author:Jan Carlzon
