“Customers don't just buy a product - they switch from something else. And customers don't just leave a product - they switch to something else” ProductsEducationalCustomers Author:Jason Fried
“The best feature of a product should really be the customer service.” ShouldProductsCustomersFeatures Author:Jason Fried
“The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.” PeopleGivingTwoRealProductsFeedback Author:Jason Fried