“Theres simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is its the whole picture that counts.” ImportantWholeFeelingsHandsLostImportant ThingsConsumersUpsetOwnersAccountabilityPowerlessnessBusiness OwnersWhole Picture Author:Jeremy Stoppelman
“The biggest thing is to create a product that consumers find useful. As more and more people like something, it becomes harder and harder to have a conspiracy theory about it.” PeopleProductsTheoryHarderConsumersConspiracyLike SomethingConspiracy Theory Author:Jeremy Stoppelman
“Maintaining the trust of the consumer is critical to our business. We live and breathe only one thing, which is wanting to connect consumers with great local businesses, and I don't feel we can do that if we don't have effective ways to prevent gaming of the system.” IfsWayFeelsCan DoOne ThingCriticalBreatheLocalsConsumersMaintainingGamingLocal Business Author:Jeremy Stoppelman
“Consumers are empowered by Yelp and tools like it: before, when they had a bad experience, they didn't have much recourse. They could fume, but often nothing else other than tell their friends.” ToolsConsumersEmpoweredRecourseBad Experiences Author:Jeremy Stoppelman
“I think with every successful consumer Internet business, there will be lawyers that are interested in going after your company, especially when they think that there's a financial incentive.” ThinkingCompanySuccessfulInternetFinancialLawyerConsumersIncentivesInternet Business Author:Jeremy Stoppelman
“Maintaining the trust of the consumer is critical to our business” CriticalConsumersMaintaining Author:Jeremy Stoppelman
