“Every small business has to become a publisher—a publisher of marketing messages and customer resources, and a publisher of stories.” StoriesMarketingCustomersSmall BusinessPublisher Book:The Age of the Customer: Prepare for the Moment of Relevance Source: The Age of the Customer: Prepare for the Moment of Relevance
“Anything a customer can do for themselves is where service stops and relevance begins.” Can DoCustomersRelevance Author:Jim Blasingame
“In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.” AgeFacesHumanityVoiceAdvantageCustomersSmall BusinessMarketplace Author:Jim Blasingame
