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Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Book by Karen Martin · 23 quotes · Collabraspace Book Club, Value Stream Mapping

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All Collabraspace Book Club Value Stream Mapping

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation Quotes

“How can you improve workflow if you don't understand how the work is being performed today?”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“It represents how work flows, who does the work, and how the value stream is performing on the day the map is created.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“going the gemba is an effective way to involve those who best understand what is actually happening within the value stream: the workers themselves.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“seeing the value stream in action a second time allows the team to learn more deeply. Team members nearly always make additional discoveries during the second walk.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“There are several advantages to walking the value stream in the reverse order from how work typically flows.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“a value stream is a series of processes that connect together and transform a customer request into a good or service that's delivered to the customer, which completes the request-to-delivery cycle”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“the value stream map looks at the high level activities that transform a request into some sort of deliverable . . . the purpose of value stream mapping is to design a strategic improvement plan that will be executed over a period of time; it's not designed to address problems at a detailed level”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“To aid in targeting the right level of information, we aim for 5 to 15 serial process blocks”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“The purpose of the second value stream walk is for the team to gain a deeper understanding about how the value stream currently performs and identify significant barriers to flow.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“We use three metrics to evaluate the current state of 98 percent of the office and service value streams we've encountered: process time, lead time, and percent complete and accurate.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“Freed capacity is the result of process time reduction through the elimination of wasteful activities and/or optimizing work.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“While the current state briefing is often sobering, it's a helpful psychological space from which to accept the need for change and generate innovative future state thinking”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“designing the ability to operate with fewer customer complaints, less firefighting, and reduced interdepartmental tension brings tremendous hope to leaders and their staffs who may be feeling the pressure from an underperforming value stream.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“the facilitator's role shifts from a coach who helps a team uncover and analyze "What is"-a left-brain activity-to a coach who inspires a team to innovate and design "what could be"-a right-brain activity.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“Embracing value stream thinking is a mark of an organization that has successfully shifted from siloed thinking (what's best for me and my team?) to holistic thinking (what's best for the customer and the company?)”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“Value stream improvement requires strong team-player mindsets and mapping team members who are comfortable designing for the greater good.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“Removing work effort may require the team to eliminate not merely the work activities, but also the need for that effort.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“It's difficult to experience high levels of success if people fear losing a paycheck due to continuous improvement.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“Until holistic thinking begins to replace siloed thinking, improving the value stream will prove more challenging.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“The team should be bold in its thinking and keep only those processes that are truly value-adding or absolutely necessary for the business to function.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“before an improvement team can eliminate batching or reduce batch sizes, it needs to understand and eliminate the reason (root cause) for the batching”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“Ideally, the team designs a future state the results in lower lead time, lower process time, and higher percent complete and accurate for every process block.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

“ways to achieve flow . . . include shifting previously consecutive processes to parallel activities, combining tasks to reduce handoffs (which may require cross-training, resequencing, or repatterning work so that downstream recipients can so more effective work), resequencing work, and creating service-level agreements between internal suppliers and customers, to name a few.”

Value Stream Mapping Collabraspace Book Club

Book:Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation

Source: Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation