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Nancy Duarte

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“Now, communicating is a system. A single message might move across six different formats before it sticks. One piece of content might be in written form. Another might happen in a panel discussion. That discussion might be cut into short-form videos and posted on a variety of channels. At my company, we have found that communication works best when you think through it as a system of sticky moments that are designed with intention.”

“Effective communication is fascinating to me yet bad communication is just as fascinating. There are lessons to be learned from both. I can't say I am a natural communicator, it's taken a lot of work to be able to develop content relevant to the audience and deliver it with credibility. My initial natural ability tended to be more around the visual display of information. For years I was more comfortable visualizing other people's great thinking. I preferred to be hidden behind the curtain than a thinker myself.”

“Structure is what makes communication hang together. It's like the rails that a train runs on. Without them, things wouldn't move very far. If you only have time to do one thing in your presentation, make sure it has a clear and identifiable structure. Without this, you'll have no credibility. Once you've organized your ideas, if you step back and look at it, many times we've organized topics. We've strung together a structure with organized topics. At this point, change your topics into messages.”