“It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.” PeopleIfsPersonsSaidProblemDealsNegativeOrganizationTwentiesRemainsSevenCustomersFixedLoyalIgnoredComplaintsLoyal CustomersNegative Experiences Author:Phil Pringle
“A leader always has one major message, and this weaves into everything he or she does. It remains the primary focus. A leader is to some degree a prophet, a person with a message. Great leader [sic] see things that others don’t. They preach it until others can see it as well. Their message supports the mission. A leader is a preacher, a person who communicates the fire of the mission. Not all preachers are leaders, but all great leaders will be preachers of one sort or another.” WellsPersonsDoeLeaderSupportFireFocusDegreesMajorsMessagesRemainsCommunicateMissionsPrimariesProphetPreacherGreat Leader Author:Phil Pringle
“If we cannot serve a person who we can see, how can we serve a God whom we cannot see? Some just have to have their own thing and be the “boss”. I grieve for these people who have become the King of their own tiny mound, when they could have been a Prince in a major organization.” PeopleIfsPersonsHas BeensKingsMajorsOrganizationTinyGrievingBossCould Have Been Author:Phil Pringle
