“There are multiple ways to solve a problem and add value. There are seldom right answers. So, you've got to use your abilities to diagnose a situation and use your best judgment on what to do and how to do it. You WILL make mistakes - when you do, admit them and go back and try to fix them. I don't know is often the right answer.” TryingProblemValuesAbilityMistakeSituationJudgmentMaking MistakesMultiple Author:Robert S. Kaplan
“I like films about people who figured out what they believed and had the guts to act on it in a way that added value to others. So, there are lots of movies that have characters who did that. I'll pick an odd one - Stranger Than Fiction because I really liked the movie - particularly the offbeat cookie maker. You'll have to see the movie to see what I mean. The movie also reinforces that you can be the author of your own script.” PeopleMeanCharacterFilmValuesStrangerOddGutsStranger Than Fiction Author:Robert S. Kaplan
“Vision and priorities should precede actions. Actions should be judged through the prism of how the firm adds value and the key competencies it seeks to build.” ActionValuesVisionPrioritiesFirmJudged Author:Robert S. Kaplan
“Business education must constantly be changing and being updated to improve the quality of the student experience. On line courses will be a key part of supplementing course offerings and providing opportunities for life-long learning. Like any industry, business schools must continue to think and re-think how they add value to students and create thought leadership.” ThinkingSchoolValuesOpportunityQualityStudents Author:Robert S. Kaplan
“There are three main areas of focus: vision, priorities and alignment. It is critical to articulate a clear vision - how do we add value based on what key competences? Some leaders fail to be clear enough or fail to update the vision based on changes in their industry and in the world.” WorldEnoughValuesLeaderVisionFocusFailingPrioritiesCompetenceAlignment Author:Robert S. Kaplan
“In my opinion, you have to have a vision for how you add value to others through your product or service. Why do you exist? All of us need a reason to get out of bed in the morning and enthusiastically approach each day. Some people say money is their purpose - - my reaction is that, if money is your purpose, you risk running out steam well before you make a lot of money. Money is an outcome that comes as a result of adding value for a sustained period of time. I encourage people and companies to search for and articulate the vision for why they are doing what they're doing.” PeopleReasonRunningPurposeValuesVisionOpinionMorningRisk Author:Robert S. Kaplan
“Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.” ValuesProcessStrategyExcellenceCustomersCoreConsistentInternalsCapabilityExecutionPropositionsAlignment Author:Robert S. Kaplan
