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The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the

Book by Robert Spector · 5 quotes · Customers, Employee, Nordstrom

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The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the Quotes

“Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset.”