“Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.”
Quote by Robert Spector
Work
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the
This book delves into the customer service philosophy of Nordstrom, offering insights and practical strategies for businesses aiming to provide outstanding service. It explores the company's core values and customer-centric approach, providing a comprehensive handbook for organizations seeking to enhance their customer service practices. more
Author
Robert Spector
Robert Spector, born in 1947, is a renowned author in the United States. His works cover a range of topics, including business, technology, and social issues. Spector is known for his in-depth investigations and critical thinking, often sparking public interest in important issues through his books. more
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Source: The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the
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