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Robert Spector

Robert Spector Quotes

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Famous Robert Spector Quotes

“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. They are important not only for the food, drink, clothing, and tools they sell us, but also for providing us with intellectual stimulation, social interaction, and connection to our communities. We must have mom & pop stores because we are social animals. We crave to be part of the marketplace.”

ImportantBigsSocialCommunityAnimalMomDrinkIntellectualPercentToolsConnectionsSellsPopsStoresControlledClothingsInteractionProvidingNinetyCraveMarketplaceOur CommunityStimulationSocial Interaction
Book:The Mom & Pop Store: True Stories from the Heart of America
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“Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset.”

WinningPrinciplesFocusHonestCustomersMindsetBeing HonestWheelsSincereGuiding Principles
Book:The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the
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