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“My man Daniel sees twenty patients a day, many of whom he has never met before their appointment. With only fifteen to twenty minutes to spare, he has no choice but to use the gift of gab to connect quickly. He said, “Small talk is easier than big talk, especially with someone you do not know. It is an easy stepping stone to help you break the silence for more comfortable conversation. This initial form of communication opens the door for big talk.” Find ways to start small talk with new people and they will be impressed by your friendly disposition and sincere interest.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Swiss psychiatrist Carl Jung (1875-1961) first introduced the concept of "synchronicity" to describe the meaningful coincidences which occur in our lives and connect us all in our humanity.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The synchronicity found in nature extends to the rhythm and patterns in our relationships; it explains how random events can come together to achieve harmony, flow, and order. Similarly, social synchronicity plays a large role in the art of constructive communication by helping us understand how social patterns can positively impact our relationships.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Groundbreaking research at Cal Tech has now revealed that humans not only tend to synchronize their movements, such as clapping in unison or walking at the same pace, but they also synchronize their social interactions as well.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The gracious timing of social synchronicity helps the sender’s message align and resonate with the receiver’s ability to recognize, receive, comprehend, and appreciate the intended message. When the sender and receiver are “in sync,” the clarity and synergy created are powerful and affirming.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Being “out of sync” happens all the time . . .
• Have you ever begun a discussion when the timing was not right and your message was subsequently rejected?
• Have you ever said the right thing at the wrong time and ended up looking stupid or inappropriate?
• Or perhaps rather than having a positive or a negative effect, your message fell on deaf ears and had no effect at all?
• Has your poor timing ever resulted in social awkwardness, humiliating rejection, or alienation?
• Has anyone ever attempted a serious discussion with you in the middle of your day when you were overwhelmed by phone calls, emails, and appointments?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Knowing when to say something is as important as knowing what or what not to say. You may have the perfect message, but it can be negated by imperfect timing.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Being “out of sync” can be exasperating. Seek to synchronize to increase your chances for success and positive outcomes. Just because your timing is good for you does not mean it is a good time for another person.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Finding the right time is like discovering a social portal which opens a gate for others to receive your message and "get you." You only get one chance to make a first impression and if the gate begins to close, you may never get another opportunity to walk through it. Watch for the openings and synchronize your movements with your intended recipient.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“All in Good Time. The ancient Buddhist saying shares, “When the student is ready, the master will appear.” When the timing is right, lessons are learned and miracles can happen. However, when the timing is “out of sync,” even the best of intentions can be met with resistance.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Eloquent speakers, communication experts, seasoned actors, and musicians all understand the transforming power of the pause. They know all too well that strategic silence and a well-placed whisper can speak louder than words in delivering a memorable presentation. It captures people's attention . . . creating eager anticipation for your next words.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“I love to read. However, there have been times when certain books did not resonate with me because the timing was off kilter. Their lessons fell flat because their messages were not pertinent, relevant, or interesting to me at the time. Then, when I would re-read the same book years later, it could rock my world and change my life for the better. The message was more in alignment with where I was at that moment in time. With most anything, just because your timing may not be good now, does not mean it won’t be better later.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“5 Reasons to Develop the Power of the Pause. It . . .
1. encourages your communication partner to express their thoughts without interruption.
2. provides a moment of silence to calm incessant talking.
3. allows time for your brain to catch up with our mouth.
4. provides your listener with space to process your message.
5. highlights important points for your message to have more impact.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Getting into Sync
People feel the most comfortable with and gravitate more quickly to the people with whom they are the most alike. You will receive your best results by seeking first to understand and then to adjust your energy, movements, posture, words, gestures, and behaviors to synchronize with theirs. This alignment will build a sense of rapport and commonality which will help your conversations progress smoothly and more successfully.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Free Flowing Dialogue
“Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in perfect harmony and at warp speed?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Rhythm of Relationships
It’s not a mystery that there are certain people with whom we "click" and others with whom we don’t. In the movie, Forrest Gump, Forrest proclaimed that he and Jenny got along like "peas and carrots." I once heard Tony Robbins say that if you are with the right person, a relationship does not take a lot of work. When relationships are in rhythm, everything is made easier.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Social synchronicity will help you stay open-minded regarding coincidence and serendipity. It is worth considering whether people are showing up in your life for a purpose or by accident.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“ASK YOURSELF:
• Have you pondered a question and someone ironically shows up with the answers?
• Have you ever been thinking of a friend and within moments they mysteriously call or come by?
• How many times have you seen a meaningful relationship start because the right people were in the right place at the right time for the right opportunity?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“These "God Winks" may be an answer to prayer, a warning to change course, or a reward for doing things right. Become mindful and aware of how these cosmic puzzle pieces come together to enrich your life and your relationships. It is both affirming and entertaining to consider. Be open and grateful.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Bull in a China Shop
The metaphor “bull in a china shop” appropriately describes how a clumsy (or socially awkward) person can sometimes find themselves in a quite delicate position. Have you ever been in a social situation where it was prudent to bite your tongue, smile and nod, choose your words carefully, or remain silent all together? One in which, if you didn’t—it could cause damage?”
“You can be a bull. And you can be in the china shop. But, just don’t break anything! Even the biggest, baddest, most boorish bull can skate carefully through a china shop with dignity and grace if he exercises mindfulness and consideration.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Delicious Dialogue
“We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy talking about themselves, we can barely slide a word in edgewise. Don’t be that guy!”
“An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy talking about themselves, we can barely slide a word in edgewise. Don’t be that guy!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“An engaging conversation is a two-way street. Learn to delight in dialogue to ensure mutual respect and consideration.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Mindful Awareness.
Be fully involved in the moment—right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and thoughtful; listen and care.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Conversation Starters.
Your first words will not only shape your first impression, but they can create amazing connections, lead you to your dream job, or help you discover a new best friend.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Active Listening.
Practice this skill. You enhance communication; this confirms that the message another conveys is well received and thoroughly understood. You get it!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative? The way you deliver the words is your “vocal image.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Use Names.
Calling a person by name makes him/her feel recognized, appreciated, and special. It shows respect and that you are genuinely interested in making a connection. You make them feel remembered!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wise with Your Words.
Speak words that support your highest good. Are your thoughts building you up or tearing you down? Notice the quality of your words—your best first impressions ride on them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are listening at a slower rate than you are speaking, disconnect can occur.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“When your speaking style is clear, confident, and concise, your listeners will perceive you as such.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . .
• Warm
• Loving
• Breathy
• Gravelly
• Dull
• Nasal
• Rough
• Hoarse
• Gruff
• Melodious
• Whiny
• Sultry
• Twangy
• Energetic
• Shrill”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact