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“To master The Art of First Impressions for Positive Impact, it is imperative to understand some basic personality differences so that you can navigate and nurture relationships from a position of awareness, empathy, and acceptance. This understanding will greatly enhance your communication skills, regardless of the differences, so that you can make positive impressions on people who are different from you.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets of unique traits and preferences, you can find ways to communicate more effectively with them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Some will reveal how you interact with the world around you, where you direct your energy, how you make decisions, how you approach work, and how you tend to communicate. Others will reveal how you give and receive love and what it takes to feel appreciated.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for you. I’m simply providing you with tools which I have enjoyed and hope you will too!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Different Strokes for Different Folks
“First things first—differences abound! Race, creed, color, gender, national origin, handicap, age, familial status, socio-economics, education, politics, religion, geography, and job status. Does that list look like a poster ad for the ACLU? Add in our vastly different life experiences and things really start to get interesting.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“As if these diverse characteristics weren’t enough, bring them all into a social context where we must work, live, love, and engage with people different from ourselves—is it any wonder that communications can be challenging?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want everyone to be alike anyway? That would make the world boring!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wearing Nametags- On Yourself
The purpose of wearing nametags in the first place is for people to see your name. Otherwise, why bother? We have all seen nametag placements that range from proper to downright raunchy. People can get pretty creative about where they place them and it is not always appropriate. For this book, we will focus on the best practices.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To make a positive first impression, where is the best place to wear a nametag? Since we shake hands with our right hand, placing your nametag on the right side of your body will make it quickly visible for the best eye contact. Within a few inches of your collar bone and right shoulder will provide greater visibility even when you are sitting down.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Wearing Nametags- On Others
I enjoy reading nametags and calling people by their names before we have officially met or been introduced. It provides an instant icebreaker. Walking up to someone and saying, “Hi Brenda! I’m Susan!” creates a quick connection that might not have happened were her name not displayed.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Business Cards
“Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking ninja. His gregarious personality and love for people have enabled him to easily win friends and influence people. He has a lot of tips, but one of his best is regarding how to best handle business cards.
When I asked him for his thoughts on being an effective networker, he shared that there is an art to how to receive someone’s business card with respect and interest. He continued by saying, “When someone hands you their card, take a moment to hold it, read it, repeat their name and then make a comment or ask a question. And make notes on their card to help you remember the exchange.”
This small action communicates you are genuinely interested and want to remember them.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what it says. Subliminally, it tells the other person that we don’t care or are not interested. Take a moment to demonstrate your interest; this will help your newfound relationship be off to a good start. Small actions can make a significant impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many people will laugh, brush it off, and say, “I simply can’t remember names!” But you should take remembering seriously.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his name is Barry, think of berries. If her name is Cheri, imagine her drinking cherry punch.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes milk). These ideas may sound silly, but they stimulate your mind to improve your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, use association—Creating a connection to something that has been important to you will give a name sticking power. Did you go to the same college? Did you work for his company at one time? Does she have the same car as your best friend? Begin looking for associations and it will make the names more memorable.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, create a New Contact—Saving someone’s name shortly after meeting will help you retain it longer. Whether it is on a piece of paper, your cell phone contacts, “friending” him on Facebook, or inviting him to join your LinkedIn network, adding the name to your contacts will make it easy to remember him for a long time into the future.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, introduce a “Just-Met” to someone else—Introduce your newfound acquaintance or friend to someone else. As you share her name with another person, the name will become locked into your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help you improve your memory.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Make a Connection to remember people’s names, —Connect their name or a feature on their face with something you already know. This connection will help anchor their name in your mind for future recall.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, “Write it Down! —Whether you write their name down on the back of a card, a receipt, a handout, or in a notebook, this simple act will help you remember.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“To remember people’s names, wash, rinse, repeat—Repeat a person’s name upon introduction, throughout the conversation, and as you bid farewell. Try it both in your mind as well as out loud. Avoid nicknames unless otherwise invited.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The Words You Think
“Your thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good or are they harmful to you and others? Are your thoughts building you up or tearing you down? Notice the quality of your words and ask yourself these questions.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or break the outcome of your entire conversation. Been there, done that, right?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a conversation altogether. The person who may be shy, introverted, or afraid of sounding stupid may just choose to remain silent rather than take the risk of engaging in embarrassing dialogue.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and support enjoyable and beneficial conversations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“10 Conversation Bridge Builders
1. Simply say hello with a smile.
2. Ask them what they love about their work.
3. Ask natural questions out of genuine curiosity.
4. Get a person talking about what’s important to them.
5. Compliment something positive which you’ve noticed.
6. Engage them with questions which are easy to answer.
7. Introduce them to someone whom you think they’ll enjoy meeting.
8. Ask them if they have any trips or vacations planned.
9. Look for something you may have in common so that the conversation begins with shared interests.
10. Think of questions that begin with how, what, when, why and where.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how far you can stretch and how creative you can be. Making small tweaks to your conversation starters can make a memorable impact!”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“14 Awesome Conversation Starters
1. What do you do for fun? Hobbies, recreation . . .
2. What are your super powers? Gifts, talents, strengths.
3. Good morning! It’s great to see you!
4. What is your story? Tell me about yourself.
5. What brought you to __________?
6. Do you have anything special happening in your life (or your business)?
7. What’s the best thing that’s happened this week?
8. Are you living your life purpose or still searching for it?
9. What gives you passion and makes you happy to be alive?
10. Do you have any pets?
11. How do you know the host?
12. When you were a child, what did you want to be when you grew up?
13. If you could go anywhere in the world, where would it be?
14. What's next on your bucket list?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming from to minimize barriers, build trust, and catapult your newfound communication skills into meaningful connections. The savvy socializer knows this all.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and leave a terrible impression. Why leave this essential expertise up to chance when it can make or break the success of your relations?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Does your tone match your intention? Is your tone of voice confusing or clarifying? Are you coming across to others as you had hoped? Once you begin to notice your tone, you can adjust as needed to make it work in your favor.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to ensure that your message is being comprehended, understood, and absorbed. If they are listening at a slower rate than you are speaking, disconnect can occur.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or a singing group, you already know that they will separate the group based on each singer’s pitch and assign their roles accordingly. While my speaking voice has a soprano pitch, my singing voice is a lower alto.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“A high-pitched voice may sound less authoritative, more youthful, and less experienced, whereas, a lower pitched voice may be perceived as being more authoritative, confident, and credible. It is unfortunate that listeners will make assumptions based on these differences before even knowing the depth and value of your message. Play with your ranges and find a comfortably low pitch. Practice it to see if it makes a difference in conveying more authority and brilliance.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“When your speaking style is clear, confident, and concise, your listeners will perceive you as such.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are grating and agitating.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . .
• Warm
• Loving
• Breathy
• Gravelly
• Dull
• Nasal
• Rough
• Hoarse
• Gruff
• Melodious
• Whiny
• Sultry
• Twangy
• Energetic
• Shrill”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Neen James (NeenJames.com) is an eloquent and successful international speaker who stands at four-feet-eleven with a rich Australian dialect and a high-pitched voice. For years, fellow speakers with good intentions told her she needed to take voice lessons to lower her pitch to give her more depth for a compelling stage presence. With complete confidence and loyalty to her uniqueness, she ignored the naysayers and her amazing signature voice has become a powerful brand.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority, and lyrical enjoyment. Are there aspects of your voice that you can capitalize on to make a great impression and be simply unforgettable?”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use someone’s name it makes him or her feel recognized, appreciated, and special.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than surnames. “It is a pleasure meeting you, Mrs. Young,” has a completely different connotation than “Nice to meet you, Susan.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“What determines whether the usage is acceptable or inappropriate? If you want to make a great first impression with positive impact, it is essential that you know there is a difference.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good manners. One would consider you rude and uncultured if you were so presumptuous as to go straight to a “first name basis.” First names can imply an intimacy that does not exist and it may offend a new person until they know you better. Be wary of making assumptions.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“I was raised in an era when part of respecting your elders was to call them by Mr. or Mrs. When my children were growing up, an occasional child would call me Susan. It was jarring, felt disrespectful, and I did not like it. We reached a mutual agreement and their friends began calling me Ms. Susan. Perhaps this is more prevalent in the South, however, your awareness and consideration can help prevent social missteps.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact
“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may sound old-fashioned, but practicing respectful traditions will earn you points and inevitably make you seem more cultured and sophisticated. This is especially true with older generations.”
Source: The Art of Communication: 8 Ways to Confirm Clarity & Understanding for Positive Impact