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Quote by Fred Reichheld

“Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.”

Quote by Fred Reichheld

Author

Fred Reichheld is a renowned author known for his contributions to the field of customer relationship management. Born in 1952, he is a founding figure in the field of loyalty economics, emphasizing the importance of customer loyalty to business success. more

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