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Quote by H. Jackson Brown, Jr.

“The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.”

Quote by H. Jackson Brown, Jr.

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H. Jackson Brown, Jr.
H. Jackson Brown, Jr.

H. Jackson Brown, Jr. is an American author renowned for his self-help literature. Born in 1940, he has penned several influential books that delve into personal development and life wisdom. more

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