“All of management's efforts for Kaizen boil down to two words: customer satisfaction.”
Quote by Masaaki Imai
Author
Masaaki Imai
Masaaki Imai is a renowned consultant, born in 1930. He has had a profound impact on the field of quality management, particularly in Japan. Imai is one of the pioneers of Lean Manufacturing, and his book 'The Lean Thinking' has had a significant influence on the global manufacturing industry. more
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