“All of management's efforts for Kaizen boil down to two words: customer satisfaction.”
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Famous Masaaki Imai Quotes
“Control charts are one of the statistical tools for solving quality related problems.”
“Under the lean system, any tools which are required for solving problems are used.”
“Progress is impossible without the ability to admit mistakes.”
Source: Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition
“Kaizen means ongoing improvement involving everybody, without spending much money.”