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Quote by Gary A. Klein

“Many change initiatives are poorly thought out, and rolled out prematurely. Others are genuinely good ideas but the proponents underestimate the amount of time needed to make the change. And, I agree, true change usually requires people giving something up and so resistance is pretty well guaranteed for any meaningful change.”

Author

Gary A. Klein

Gary A. Klein is a renowned psychologist, born on February 5, 1944. His research focuses on decision-making and judgment, particularly on how to improve decision quality through situational awareness. more

“If you are committed to the change, you're going to have to sideline the skeptics, or at least keep them under control. There may be a temptation to move them out but skeptics have a value - flagging weaknesses in the plan. Ideally, you will enlist their critical stance by challenging them to find ways to improve the plan as you go forward.”

Moving Values Challenges Weakness Committed Temptation Skeptic

Author:Gary A. Klein

“Intuition is when we use our experience, and the patterns we have learned, to rapidly size up situations and know how to respond without going through deliberate analysis. Intuitions depend on the patterns we have acquired. Insight is about gaining new patterns.”

Situation Insight Intuition

Author:Gary A. Klein

“People who design decision aids and information technologies usually try to help people perform their jobs better. But insights can show us how to perform our jobs differently. And so the decision aids and technologies can get in the way of insights!”

People Trying Helping Decision Technology Design Insight Aids Information Technology

Author:Gary A. Klein

“It is instructive to see how organizations pursue their goal of reducing errors and uncertainty. They impose standards, employ checklists, demand that knowledge workers list assumptions for their conclusions and document all sources. These actions either directly interfere with forming insights or create an environment where insights and discoveries are treated with suspicion because they might lead to errors. They signal to knowledge workers that their job is not to make mistakes. Even if they don't make discoveries, no one can blame them as long as they don't make mistakes.”

Long Action Goal Mistake Environment Blame Insight Conclusion Uncertainty Assumption Making Mistakes Suspicion Interfere

Author:Gary A. Klein