“The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.” Quote by Keith Rabois
“As the company scales, everybody is not going to get invited to every single meeting, but they're gonna want to go to every meeting.” WantCompanyMeetingsScalesInvited Author:Keith Rabois
“The way you scale that is you create notes for every meeting and send it to the entire company.” WayCompanyMeetingsNotesScales Author:Keith Rabois
“You kinda want to look for the anomalies. You don't actually want to look for the expected behaviour.” WantLooksExpectedBehaviourAnomalies Author:Keith Rabois
“Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.” PeopleRealMatterFacesAgreeDetailsDebateUsers Author:Keith Rabois
“The office environment that people live in and work in, dictates your culture and how people make decisions.” PeopleCultureDecisionEnvironmentOffice Author:Keith Rabois
“Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by example.” NeedsBelieveEffortCompanyExampleDon't Believe Author:Keith Rabois
“I don't believe ever in shared office spaces. Peter talks a little bit about this, every good startup is a cult. It's very hard to create a cult if you're sharing space with people.” PeopleIfsBelieveLittlesHardBitsSpaceOfficeLittle BitDon't BelieveVery GoodPeterCultOffice Space Author:Keith Rabois
“I walk into a company office and I can tell often whether I'm gonna invest, as soon as I walk in.” I CanWalksCompanyOffice Author:Keith Rabois
“Treat customer support as a product.” SupportProductsTreatsCustomersCustomer Support Author:Keith Rabois