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Quote by Karen Martin

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Karen Martin

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“People are typically more comfortable talking with others in their own environment; being asked to come to a conference room to help a leadership-heavy team evaluate work flow can evoke understandable anxiety and make them feel like they are on a witness stand. It is much more effective to go to them.”

“You're a step ahead when you conclude the mapping activity with leaders from across the organization, show them how the team intends to make process, and obtain their public commitment to support the plan.”