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Quote by W. Edwards Deming

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W. Edwards Deming
W. Edwards Deming

W. Edwards Deming was a renowned statistician and management consultant, best known for his contributions to quality management theory. He worked for the United States Navy during World War II and later promoted the concept of statistical process control (SPC). Deming's theories and methods had a profound impact on the manufacturing industries in Japan and other countries, widely regarded as a key factor in Japan's economic miracle. more

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“Possibly the biggest issue, however, is that performance appraisals focus managers attention on precisely the wrong thing: individual people. As W. Edwards Deming, the father of the quality movement, taught a long time ago, company performance often results more from variations in systems than from the individuals doing the work.”

“Most corporate mission statements are worthless. They consist largely of pious platitudes such as: "We will hold ourselves to the highest standards of professionalism and ethical behavior." They often formulate necessities as objectives; for example, "to achieve sufficient profit." This is like a person saying his mission is to breathe sufficiently.”

“When you are willing to shine the light of love onto the parts that you are not proud of - onto the unaccepted parts, the unloved parts, the unwanted emotions, into all the darkened corners of your soul - love will suffuse them, embrace them, until you are left as nothing but love itself. Love arises when you expose everything.”