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Quote by Harjeet Khanduja

“Training has a direct impact on customer satisfaction.”

Quote by Harjeet Khanduja

Book:The Storytelling Leader and other stories

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The Storytelling Leader and other stories

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Harjeet Khanduja

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“Customer satisfaction is the key determinant of quality. If a product satisfies the customer or meets the customer's specifications, then it is acceptable. Otherwise, it is defective in some way. To define the quality of any product, one must fully understand customer needs and specifications.”

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“Effective innovators know what customers dream about.”

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“Of all the agencies that think they are above the law, people point at those accused of SA. Nah, it’s the housing authorities and social security offices and veteran affairs offices. They all employ inch high, PI’s who insist on doing the most but lacking all that’s required.”

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“We spend so much of our life in activity…we almost feel uncomfortable just being – but that is huge restorative break in the wild swirl of activity around us – it’s like pulling back the bow in archery – like taking that big deep breath in before you dive into your day.”

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“Customer relations are the heartbeat of sustainable success—when we elevate every interaction into an experience of trust, satisfaction becomes loyalty, and loyalty becomes our strongest growth strategy.”

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Book:Rescue-Revive-Rebuild

Source: Rescue-Revive-Rebuild

“Business first; benefits last.”

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“In any business transaction, resist the urge to do 'B' without completing 'A'. Strive to do a well-rounded work.”

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Book:Your Clients and You

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“Customer satisfaction is more important than the accumulation of phony internet reviews.”

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“The way to go in any industry is to be mindful, both in business and in value.”

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“Know your clients' needs like the back of your hand.”

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Book:Your Clients and You

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