“Unless you have 100% customer satisfaction, you must improve.”
Quote by Horst Schulze
Author
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“Being on par in terms of price and quality only gets you into the game. Service wins the game.”
“The teacher "teaches" and the students "sit and listen" or learn passively.”
“There is one "right answer" to any question, and it is in the book to be read.”
“I'd rather be able to face myself in the bathroom mirror than be rich and famous.”
“If we wait long enough, a teacher will answer her own question, so we won't have to do much work.”
