“With integrity, nothing else counts. Without integrity, nothing else counts.” Integrity Author:Winston Churchill
“The Malcolm Baldrige National Quality Award, which highlights customer satisfaction, workforce empowerment, and increased productivity, has come to symbolize America's commitment to excellence.” AmericaQualityCommitmentEmpowermentExcellenceSatisfactionCustomersProductivityAwardsHighlightsWorkforceCustomer SatisfactionCommitment To Excellence Author:William J. Clinton
“I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.” PeopleActionProcessResultsPowerfulProduceOrganizationEngagedMechanismExceptionalGreat Organizations Author:James C. Collins
“Some managers are uncomfotable with expressing emotion about their dreams, but it's the passion and emotion that will attract and motivate others.” DreamPassionEmotionManagersExpressing Emotions Author:James C. Collins
“We often get so busy "sawing" (producing results) that we forget to "sharpen our saw" (maintain or increase our capacity to produce results in the future).” ForgetSawsBusy Author:Stephen Covey
“I think that [respect for people] is of profound importance because it means you are caring and you trust them to do the right thing.” PeopleThinkingMeanImportanceProfoundCaringRight Thing Author:Stephen Covey
“Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.” QualityTalkingAchieveGainsProductionsSlow DownSlowing Author:W. Edwards Deming
“There is no economy in having one operation produce a part and another separate the good ones from the bad ones.” EconomyProduceOperations Author:W. Edwards Deming
“Each system is perfectly designed to give you exactly what you are getting today.” GivingToday Author:W. Edwards Deming
“The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.” PoorQualityLike YouCostCustomersPoor Quality Author:W. Edwards Deming
