“Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.”
Quote by Peter Drucker
Work
Innovation and Entrepreneurship
This book explores the concepts of innovation and entrepreneurship, offering insights into how to identify opportunities, develop innovative ideas, and navigate the challenges of starting and growing a business. more
Author
Peter Drucker
Peter Drucker, born on November 19, 1909 in Austria and died on November 11, 2005 in the United States, is regarded as the father of modern management. He is one of the greatest management thinkers of the 20th century. Drucker dedicated his life to the study of management theory and practice, and his works have had a profound impact on global enterprise management. more
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