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Quote by Don Peppers

“Being trustworthy requires: Doing the right thing. And doing things right.”

Quote by Don Peppers

Book:Managing Customer Experience and Relationships: A Strategic Framework

Work

Managing Customer Experience and Relationships: A Strategic Framework

The book delves into the importance of customer experience and relationships in business success. It offers insights on how to develop and implement effective strategies for managing customer interactions, improving service quality, and fostering long-term customer loyalty. more

Author

Don Peppers is a renowned author known for his contributions to the field of customer relationship management. His work delves into the relationship between customer loyalty and corporate strategy, providing valuable insights for many businesses. more

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