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Julie M. Smith

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“Vital Behaviors reflect an organization’s brand, policies, procedures, work processes, terms, and tools.”

“Make sure you consider how performance improvement in one area might have a positive or negative ripple effect on the rest of the organization.”

“Instead of blaming individuals for their poor habits, Behavior Analysis focuses on understanding observable behaviors and how the environment can be adjusted to support desired changes.”

“There is great wisdom in a business having a system in place for adapting its underlying assumptions and pivoting so that it can continue to survive and thrive in the new reality by reclaiming relevance and providing value to newly defined markets.”