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“Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey.”

“It might be a good idea to have government totally by the people - that each person takes four or five hours of the week doing some kind of government job - in other words, along with what you do you also help maintain the government so no one person has total control - I might go down to an office for four hours and do whatever I'm capable of doing - writing out receipts for food distribution in a certain area - but it's all actually a monstrous secretarial job and that's all I think it should be.”

“I think that very often younger writers don't appreciate how much hard work is involved in writing. The part of writing that's magic is the thinnest rind on the world of creation. Most of a writer's life is just work. It happens to be a kind of work that the writer finds fulfilling in the same way that a watchmaker can happily spend countless hours fiddling over the tiny cogs and bits of wire. ... I think the people who end up being writers are people who don't get bored doing that kind of tight focus in small areas.”

“Remodeling defies the principles of modern commerce. You shell out great sums of money to people over whom you have no authority or power, yet these same people are constantly insinuating that you're cheap. (It reminded me of medicine, another area where you shell out great sums of money to people over whom you have no authority or power, who make you feel guilty for questioning a bill.) Construction workers are the blue-collar version of the snooty salespeople at Gucci who make $8 an hour but look down on you if you balk at a $400 alligator wallet.”

“At the age of twelve I had an attitude toward life that was to endure, that was to make me seek those areas of living that would keep it alive, that was to make me skeptical of everything while seeking everything, tolerant of all and yet critical. The spirit I had caught gave me insight into the suffering of others, made me gravitate toward those whose feelings were like my own, made me sit for hours while others told me of their lives, made me strangely tender and cruel, violent and peaceful.”