“For businesses to be successful, they need to constantly ask the question: how can we provide value to our customers? At the end of the day, that is what matters.” NeedsEndsMatterValuesAsksSuccessfulCustomersBeing SuccessfulThe End Of The DayWhat Matters Author:Eli Broad
“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.” PeopleGivingShouldBelieveIdeasHelpingProblemJobsAsksGoalCompanyOpinionWonderfulHeardAchieveHighestStandardsTreatsScriptsSolveCustomersTreatedProvidingConsistentlyBelieve In YouNormTerrific Author:Richard Branson
“Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.” PeopleGivingShowsValuesAsksAchieveAdviceLike YouTrainingCustomersSalesmanSales PeopleGood Customer Service Author:John Caudwell
“Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.” CultureAsksEnjoyProductsCustomersPostsCommentLoyalProspectsService CultureLoyal CustomersTestimonial Author:Ron Kaufman
“If your customers have to ask you for it, you haven't been thinking far enough ahead.” IfsThinkingEnoughCultureAsksHavensCustomersService Culture Author:Ron Kaufman
“When a customer asks what no one else has ever asked, pay close attention.” CultureAsksPayAttentionCustomersService Culture Author:Ron Kaufman
“If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.” PeopleIfsThinkingCountryProblemSchoolAsksParentAttentionStudentsCustomersPay AttentionEmployers Author:Steve Jobs
“Do your own market research; ask your last ten customers exactly why they bought from you.” LastsAsksTenResearchCustomersMarket Research Author:Brian Tracy
“The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.” AsksAnswersOrganizationCustomers Author:Aaron Levie
“As a retailer, I would ask the customer, "What is it you want in life?" Whatever answer they give, I would help them to say the correct answer, or the most effective answer, for anyone - feeling good.” WantGivingHelpingFeelingsAsksAnswersCustomersFeel GoodRetailers Author:Wayne Dyer
“The most dangerous question a prospect or customer asks is "Why should I?" And he may ask it more than once... The product and its communication stream must continue to provide him with both rational and emotional answers.” ShouldMayAsksAnswersDangerousEmotionalProductsCommunicationCustomersRationalStreamsShould I Author:Lester Wunderman