“A consequence may be the very thing that saves us because it was the only thing loud enough to get our attention.” AttentionLearningConsequenceDirectPay AttentionLoudLearnConsequencesAdjustmentSaveAdjustRedirectionSavesCalibrate Author:Craig D. Lounsbrough
“When you’re attacked in a negotiation, pause and avoid angry emotional reactions. Instead, ask your counterpart a calibrated question.” NegotiationQuestionAttackPauseCalibrate Book:Crucial Conversations: Tools for Talking When Stakes are High Source: Crucial Conversations: Tools for Talking When Stakes are High