“After all, if you have the majority of customers, then what you do becomes the standard. Your competitors have little choice but to follow. If you are the leader, then having a nonstandard infrastructure is a bad idea. Ultimately, it leads to extinction.” IfsLittlesIdeasChoicesLeaderStandardsMajorityCustomersCompetitorsInfrastructureExtinctionBad Ideas Author:Douglas Gwyn
“In the Internet world, both ends essentially pay for access to the Internet system, and so the providers of access get compensated by the users at each end. My big concern is that suddenly access providers want to step in the middle and create a toll road to limit customers' ability to get access to services of their choice even though they have paid for access to the network in the first place.” WorldWantFirstsEndsBigsChoicesAbilityPayStepsMiddleInternetLimitsConcernPaidCustomersAccessUsersTollsProviders Author:Vinton Cerf
“It is advertising that enthrones the customer as king. This infuriates the socialist...[it is] the crossing of the boundary between West Berlin and East Berlin. It is Checkpoint Charlie, or rather Checkpoint Douglas, the transition from the world of choice and freedom to the world of drab, standard uniformity.” WorldChoicesKingsStandardsWestCustomersEastBoundariesAdvertisingTransitionSocialistCharlieBerlinCrossingsUniformityCheckpointsEast BerlinWest Berlin Author:Enoch Powell
“Weight loss programs and health clubs have an ethical and legal obligation to adequately disclose details about program costs before customers sign a contract. They should also clearly explain how the program works and what is expected so that consumers can make an informed choice whether to join.” ShouldChoicesLossCostProgramWeightDetailsClubsCustomersExpectedObligationConsumersEthicalContractsWeight Loss Author:Bill Vaughan
“I'm a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business.” BelieveUseChoicesI BelieveRiskEconomicResourcesRewardsConvictionBurdenCustomersProfessionEntrepreneurshipCapitalistScarceRisk-takingEconomic SystemsScarce Resources Author:Gary Hamel
“Consumers fall in love with a brand and it's important for a brand to develop and stretch itself to provide for their consumers. I don't suspect that a customer will walk into a store to buy a pair of jeans and end up buying a sofa, but it's about providing loyal consumers with a choice to create a lifestyle.” ImportantEndsChoicesFallWalksFalling In LoveCustomersStoresLifestyleBrandsConsumersBuyingPairsSuspectsLoyalProvidingJeansSofas Author:Renzo Rosso
“The next time you have a choice between chasing the charts (whichever charts you keep track of) and doing the work your customers crave, do the work instead.” ChoicesNextTrackCustomersNext TimeChasingCrave Author:Seth
“Observe that for the programmer, as for the chef, the urgency of the patron may govern the scheduled completion of the task, but it cannot govern the actual completion. An omelette, promised in two minutes, may appear to be progressing nicely. But when it has not set in two minutes, the customer has two choices - wait or eat it raw. Software customers have had the same choices.” MayTwoChoicesWaitingProgressMinutesTasksCustomersSoftwareChefProgrammersUrgencyCompletionPatronTwo Choices Author:Fred Brooks