“Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.” IfsWayPersonsPlayRunningGoalSimpleStepsTeachFocusAdviceTalentEmotionalApproachRateCustomersOutcomesEmployeePartnershipSelectDissatisfaction Book:First, Break All The Rules: What The Worlds Greatest Managers Do Differently Source: First, Break All The Rules: What The Worlds Greatest Managers Do Differently
“Anger begins as an inner twinge. We sense something long before it blossoms (explodes?) into an emotional tirade. If we listen to this twinge -- and follow its advice -- the emotional outburst (or in burst) is not needed.” IfsLongAdviceEmotionalNeededAngerOutburstEmotional Outbursts Author:Peter McWilliams
“I'm never hard on people just because they annoy me on the show. I'm not emotional when I'm professional. Do I think there are people on the show who need to go home sooner than they do? Yes. I do. but I'm there to be professional and to be a judge and to give them my advice and my help and I take my job really seriously.” PeopleThinkingNeedsGivingHardHelpingShowsHomeJobsAdviceEmotionalJudgingAnnoying Author:Kelly Cutrone
“I actually recommend as little actual counting as possible in a life partnership. But, when there's a sense of injustice brewing between you, some counting is inevitable, and so my advice is to count using as broad a scope as possible. It's not just hours worked or chores done, either, and it's not even just about the household - it's a system of Whole Marriage Thinking. It's about hours worked, chores done, goals supported, emotional needs met, everything. What it all takes out of you, what it all gives back. It all factors in.” ThinkingGivingDoneGoalHoursAdviceEmotionalInjusticeInevitablePartnershipGiving BackChoresLife Partner Author:Carolyn Hax
“I guess from my perspective, puppy love is more of an emotional crush or a platonic affection. So my best advice would probably be to be the big dog. If you want something real and lasting, slow down and look more for grown-up love.” RealLove IsAdviceDogEmotionalPerspectiveAffectionCrushSlow DownPuppyBest AdvicePlatonic Author:Nancy O'Dell