“I emphasize listening. We strive to hear what other people want us to hear, even though they don't always come out and say it directly.” PeopleWantUnderstandingListeningEmpathyStriveWant U Author:Bob Galvin
“When a friend needs consoling, do not give in to the temptation of telling stories similar to theirs of disaster or bereavement. It is something people often do to show empathy but nothing is more tiresome than other people's problems when you want to focus on your own. Listening is by far the best form of consolation.” PeopleWantNeedsGivingStoriesShowsProblemFormGriefFocusListeningEmpathyDisasterTemptationConsolationBereavementTelling StoriesTiresomeConsolingOther People's Problems Author:Giles Andreae