“The fact is that surveys which media people openly admit to show that fewer than twelve percent of their customers believe they're doing a good job, while the average profit margin in television is in the neighborhood of eighty percent.” PeopleBelieveFactsShowsJobsMediaTelevisionPercentAverageProfitCustomersNeighborhoodFewerTwelveGood JobEightyMarginsSurveysProfit Margin Author:L. Neil Smith
“I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!” IfsThinkingWorldTryingJobsCultureClearComedyNiceCollegeCustomersStoresExtrasJust One80sHideousMallsRetail Author:Jayma Mays
“I've done a lot of odd jobs, including waitressing, which most actors have done. I was a busboy - girl - when I was younger and sold things at little fairs when I was younger. I mostly related the role to being a waitress and having to deal with customers. There are good people and some not-so-good people.” PeopleLittlesDoneJobsGirlActorsDealsRolesFairsIncludingCustomersOddRelatedGood PeopleWaitressOdd JobsBusboys Author:Jess Weixler
“I lost my job as an art salesman. It was the customer's fault. He wanted to buy the wrong paintings.” ArtWantedJobsLostPaintingFaultsCustomersSalesman Author:Vincent Van Gogh
“In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, this crucial set of emotional competencies is becoming increasingly essential for excellence in every job in every part of the world.” WorldJobsStrongTeamEmotionalBecomingEssentialsExcellenceCustomersCrucialWorkplaceEmphasisFlexibilityOrientationCompetencies Book:Working with Emotional Intelligence Source: Working with Emotional Intelligence
“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.” IfsCountryJobsMovingSpeakUnderstandingLevelsQualitySupportGrowingTrumpSpeechUnderstoodIndiaDifficultyChinaCustomersNativeFrustrationSurprisingIntoleranceRepresentativesOther CountriesAccentsExceptionalEnglish SpeakingChina And India Author:Bob Hayes
“To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.” PeopleGivingShouldBelieveIdeasHelpingProblemJobsAsksGoalCompanyOpinionWonderfulHeardAchieveHighestStandardsTreatsScriptsSolveCustomersTreatedProvidingConsistentlyBelieve In YouNormTerrific Author:Richard Branson
“What have the masses been clamoring for? Jobs and welfare, and they got 'em. They've also got unions and managements like two armies converting the whole economy into a battleground with the customers as victims, except that the victims are also in the army. They think in battle terms by day and like customers at night.” ThinkingTwoWholeWisdomJobsNightPoliticsTermEconomyBattleMassArmyManagementVictimUnionsCustomersWelfareLiberalismEmsConvertingBattleground Author:Louis O. Kelso
“Any job that allows me to use my pure water cleaning system and water fed pole is one I love. The wow factor for the customer after we [New View Window Cleaning] are done and they can't believe what we did with "just water and a brush" is something I never tire of.” BelieveDoneUseJobsWaterViewsPureWindowCustomersFactorsFedsWowBrushesCleaningTirePure Water Author:Tony Evans