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“With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.”

“I decide every day that I love Creativity enough to accept that Fear will always come with it. And I talk to Fear all the time, speaking to it with love and respect, saying to it: “I know that you are Fear, and that your job is to be afraid. And you do your job really well! I will never ask you to leave me alone or to be silent, because you have a right to speak your own voice, and I know that you will never leave me alone or be silent, anyhow. But I need you to understand that I will always choose Creativity over you.”

“People who worked with me or knew me still called me the 'world's fastest human' because I almost never stopped. I'd found that I could get more done with no regular job or regular hours at all, but by being on my own, flying to speak here, help with a public relations campaign for some client there, tape my regular jazz radio show one morning at 5:00 a.m. before leaving on a plane for another city or another continent three hours later to preside over a major sporting event.”