“It doesn't take much to produce a good merchant of cash-and-carry love: just courage, an infinite capacity for perpetual suspicion, stamina on a 24-hour-a-day basis, the deathless conviction that the customer is always wrong, a fair knowledge of first and second aid, do-it-yourself gynecology, judo - and a tremendous sense of humor.” FirstsHoursProduceCapacityFairsBasesInfiniteConvictionCustomersAidsSense Of HumorCashPerpetualSuspicionProstitutionMerchantsStaminaDo It YourselfJudoAlways WrongDeathlessGynecology Author:Sally Stanford
“Despite the fact that Starbucks has grown to be a large company. We've always played music in our stores and has always acted as an opportunity to create a mood in our stores. And customers started asking, "What song are you playing and can I buy that?" . And we said "No." And that was kind of the catalyst for beginning to look at music. We started out with our own compilations and after the success of that. We had the courage to say, "Let's produce our own record." and the first record was with Ray Charles before he unfortunately passed away.” FirstsLooksKindSaidFactsSongOpportunityCompanyRecordsProduceAskingCustomersStoresMoodDespiteRaysCatalystPassed AwayStarbucksCompilationLarge Companies Author:Howard Schultz
“It's through neglecting all other values to bring the customer the lowest price that Wal-Mart ended up with such a horrible sex discrimination problem, but that model produces lots and lots of other problems as well, which I think are possibly going to be more difficult to fix.” ThinkingWellsProblemValuesSexDifficultProduceModelsCustomersDiscriminationHorribleNeglectLowestSex Discrimination Author:Liza Featherstone
“The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.” RoomsProduceMoonDeserveHotWingsCleanCustomersCoffeeCupsCoffee Cup Author:Phil Crosby
“So to the best we can, what we do is focus on creating value for others, and how do we do that? We do it by trying to produce products and services that our customers will value more than their alternatives, and not just their alternatives today, but what the alternatives will be in the future. We try to more efficiently use resources than our competitors, and constantly improve in that, and we try to do the best job we can in creating a safe environment, and environmental excellence, and constantly improve at that.” TryingUseTodayJobsValuesEnvironmentFocusProduceProductsSafeCreatingResourcesExcellenceEnvironmentalCustomersAlternativesCompetitorsDo The BestBest JobSafe EnvironmentCreating Value Author:Charles Koch
“The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.” ResultsCompanyProduceHugeWorkersCustomersEngagedEngagingStaggeringCoworker Author:Bill Capodagli
“We need to figure out a 'harvest system' to collect the produce that stores don't put out for customers to buy because it's not perfect looking. Frankly, the stuff left to rot in the storeroom is more beautiful to me than the perfect carrot. I'm a gnarly carrot kind of guy.” NeedsKindBeautifulGuyLeftStuffPerfectFiguresProduceCustomersStoresHarvestNot PerfectCarrotsGnarly Author:Mario Batali
“The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.” ThinkingPayCompanyProduceIndustryProductionsCustomersAdsClients Author:Simon Sinek