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Bill Capodagli Quotes

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Bill Capodagli is an American author born in 1948. His works span a variety of genres, including history, culture, and business.

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All Organization Ifs Customers Values Walt Company Long Attitude Culture Dream

Famous Bill Capodagli Quotes

“My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.”

Ifs World Way Book Mother Found Attitude Lessons Ethics Customers Treated Work Ethic

Author:Bill Capodagli

“The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.”

World Persons Two Father Quality Careers Roles Models Management Role Models Drs Walt Professional Career Quality Management

Author:Bill Capodagli

“When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.”

Ifs Long Culture Term Realizing Results Focus Customers Long Term

Author:Bill Capodagli

“When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare to take a risk and then put a plan together to accomplish that dream... that could be the difference between success and failure in life.”

Ifs Long Dream Together Young Values Term Differences Plans Risk Passionate Dare Accomplish Long Term Success And Failure Failure In Life

Author:Bill Capodagli

“The role of any exceptional facilitator or consultant is to work themselves out of a job.”

Jobs Roles Exceptional Consultants

Author:Bill Capodagli

“This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.”

Ifs Knows Trying Sometimes Failing Keys Strategy Try Again

Author:Bill Capodagli

“Often we will learn more from our failures than we do from our successes.”

Author:Bill Capodagli

“In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!”

Today Dies Economy Products Happenings Innovation Improvement Global Economy

Author:Bill Capodagli

“An idea becomes great when it becomes tangible.”

Ideas Tangible

Author:Bill Capodagli

“Vision without execution is like a plane without wings, or Dumbo without ears, it just won't fly.”

Vision Ears Wings Planes Execution Dumbo

Author:Bill Capodagli

“Productivity starts with doing the right things.”

Productivity Right Thing Doing The Right Thing

Author:Bill Capodagli

“The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.”

Two Reason Values Asks Answers Habit Workers Critical Customers Bad Habits

Author:Bill Capodagli

“The key is to make sure you are doing the "right things" before you worry about doing things "right".”

Worry Keys Right Thing Doing The Right Thing

Author:Bill Capodagli

“People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.”

People Heart Facts Stories Remember Figures Series Good Story

Author:Bill Capodagli

“There is an old Indian saying, "When legends die, dreams end. When dreams end, there is no more greatness." Leaders like Walt Disney inspire their organizations to keep their legends and stories alive.”

Ends Stories Dream Dies Leader Alive Greatness Inspire Organization Indian Legends Walt

Author:Bill Capodagli

“Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.”

Ifs Years May Happens Today Social Hours Week Minutes Media Months Messages Mouths Years Ago Twenties Social Media Customers Horrible Seconds Word Of Mouth

Author:Bill Capodagli

“Social media can work to a CEO's advantage. Someone with a great product in a small town in the middle of nowhere can compete in the world marketplace. In 1962, Sam Walton changed the face of retailing with Wal-Mart. As we speak, Amazon is again changing the face of retail with on-line buying.”

World Faces Speak Social Lines Middle Media Changed Products Advantage Towns Social Media Buying Ceo Small Town Marketplace Amazon Retail Middle Of Nowhere Retailing

Author:Bill Capodagli

“Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.”

May Social Company Fate Media Communication Internet Scene Marketing Social Media Stores Department Dimes Marketing And Sales

Author:Bill Capodagli

“Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.”

Self Company Achieve Products And Love Organization Critical Customers Factors Walt Achieving Success Coworker

Author:Bill Capodagli

“Walt Disney said everything he had ever accomplished was a result of Mickey Mouse. Mickey was Walt's alter ego and he was originally modeled after Charlie Chaplin's Little Tramp character. So without Chaplin, who knows what Mickey would have become!”

Knows Littles Said Character Results Ego Accomplished Mice Charlie Walt Mickey Tramps Chaplin Alter Ego

Author:Bill Capodagli

“One of the reasons for The Walt Disney Company's long- term success is really the first of Dr. Deming's famous points, "create constancy of purpose." In his professional career, Walt's major passion was to provide the finest in family entertainment. For the most part, for nearly a century, the Company has stayed true to that legacy, and has set the standard for the entire entertainment industry.”

“Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.”

Happens Culture Organization

Author:Bill Capodagli

“The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.”

Ifs Want Needs Ideas Dream Remember Leader Creativity Organization Strategy Embrace Department Employee Organizational

Author:Bill Capodagli

“In the long run, it costs more to provide poor rather than good service.”

Long Running Poor Cost Long Runs Good Service

Author:Bill Capodagli

“Always look for ways to improve even the "good show."”

Way Looks Shows

Author:Bill Capodagli

“The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.”

Results Company Produce Huge Workers Customers Engaged Engaging Staggering Coworker

Author:Bill Capodagli

“Recognize that millennials' personal long-term goals may have nothing to do with their organizations' long-term goals. Discover and facilitate their long-term goals, and they will be more inclined to help their organizations achieve success.”

May Long Helping Goal Term Achieve Organization Long Term Facilitate Millennials Long Term Goals

Author:Bill Capodagli

“Organizational culture begins in HR. This means to hire for attitude and train for skill.”

Mean Culture Attitude Skills Train Organizational

Author:Bill Capodagli

“Habits grow from obtaining knowledge, attitude and skills.”

Grows Attitude Habit Skills Obtaining

Book:The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

Source: The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

“Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is the desire to transform our knowledge into skills and ultimately into habits.”

Needs Desire Understanding Attitude Situation Habit Skills Practicals

Book:The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

Source: The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition

“Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members.”

Ideas Helping Problem Creativity Team Communication Members Solutions Complexes Practicals Landscape Vocal Extroverts Complex Problems Storyboarding

Author:Bill Capodagli

“In the best organizations, love is the real "pixie dust."”

Real Love Is Organization Dust Pixies Pixie Dust

Author:Bill Capodagli

“When values are deeply embedded within an organization, they seldom change.”

Values Organization Embedded

Author:Bill Capodagli

“For almost 100 years, The Walt Disney Company has had a variety of leaders. Even though it has been hard for some of these leaders to maintain their focus, the Company has been successful in remaining true to Walt's original direction to create the finest in family entertainment.”

Years Has Beens Hard Company Leader Successful Focus Originals Entertainment Variety Finest Walt Disney Company Walt Disney Company

Author:Bill Capodagli

“I would advise any startup to take the time to define their unique culture and work at making it a reality.”

Reality Culture Unique Advise

Author:Bill Capodagli

“Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.”

Writing Believe Stories Use Dream Values Realizing Decision Risk Unique Details Dare Planning Your Dreams Revision

Author:Bill Capodagli

“If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.”

Ifs Used Values Paper Organization Constitution Words On Paper

Author:Bill Capodagli

“Values must be demonstrated through behaviors, but they are truly significant when they represent the beliefs of an entire organization.”

Values Belief Behavior Organization Significant

Author:Bill Capodagli

About the Author

Born: 1948
Known for: Author
Quotes: 38

Books & Sources

The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third EditionRelated source material

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