“My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.” IfsWorldWayBookMotherFoundAttitudeLessonsEthicsCustomersTreatedWork Ethic Author:Bill Capodagli
“When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.” IfsLongCultureTermRealizingResultsFocusCustomersLong Term Author:Bill Capodagli
“When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare to take a risk and then put a plan together to accomplish that dream... that could be the difference between success and failure in life.” IfsLongDreamTogetherYoungValuesTermDifferencesPlansRiskPassionateDareAccomplishLong TermSuccess And FailureFailure In Life Author:Bill Capodagli
“This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.” IfsKnowsTryingSometimesFailingKeysStrategyTry Again Author:Bill Capodagli
“Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.” IfsYearsMayHappensTodaySocialHoursWeekMinutesMediaMonthsMessagesMouthsYears AgoTwentiesSocial MediaCustomersHorribleSecondsWord Of Mouth Author:Bill Capodagli
“The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.” IfsWantNeedsIdeasDreamRememberLeaderCreativityOrganizationStrategyEmbraceDepartmentEmployeeOrganizational Author:Bill Capodagli
“If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.” IfsUsedValuesPaperOrganizationConstitutionWords On Paper Author:Bill Capodagli