“My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.” IfsWorldWayBookMotherFoundAttitudeLessonsEthicsCustomersTreatedWork Ethic Author:Bill Capodagli
“When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.” IfsLongCultureTermRealizingResultsFocusCustomersLong Term Author:Bill Capodagli
“The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.” TwoReasonValuesAsksAnswersHabitWorkersCriticalCustomersBad Habits Author:Bill Capodagli
“Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.” IfsYearsMayHappensTodaySocialHoursWeekMinutesMediaMonthsMessagesMouthsYears AgoTwentiesSocial MediaCustomersHorribleSecondsWord Of Mouth Author:Bill Capodagli
“Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.” SelfCompanyAchieveProductsAnd LoveOrganizationCriticalCustomersFactorsWaltAchieving SuccessCoworker Author:Bill Capodagli
“The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.” ResultsCompanyProduceHugeWorkersCustomersEngagedEngagingStaggeringCoworker Author:Bill Capodagli