“Twenty years ago if you provided someone with horrible service, it may take weeks or even months for the word-of-mouth message to get out to 15-20 potential customers. Today, with social media, thousands of potential customers can learn about horrible service within hours, minutes or even seconds after it happens.” IfsYearsMayHappensTodaySocialHoursWeekMinutesMediaMonthsMessagesMouthsYears AgoTwentiesSocial MediaCustomersHorribleSecondsWord Of Mouth Author:Bill Capodagli
“Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.” MaySocialCompanyFateMediaCommunicationInternetSceneMarketingSocial MediaStoresDepartmentDimesMarketing And Sales Author:Bill Capodagli
“Recognize that millennials' personal long-term goals may have nothing to do with their organizations' long-term goals. Discover and facilitate their long-term goals, and they will be more inclined to help their organizations achieve success.” MayLongHelpingGoalTermAchieveOrganizationLong TermFacilitateMillennialsLong Term Goals Author:Bill Capodagli